PEACE OF MIND, ALL YEAR ROUND

Our commitment to you doesn’t end once you buy your equipment because we offer our customers complete peace of mind, with robust service packages and a range of aftersales technical support to keep you up and running, all year round.

Send your equipment in for servicing or repair and you'll discover that our commitment to you doesn’t end once you receive your equipment, because we have a range of servicing and repair packages available to meet your needs. Our tailored service contracts and complete service packages ensure equipment is always in optimal working condition, reducing the risk of downtime, increasing the lifespan of your hardware and minimising the need for re-work. Splicing and test and inspection equipment has a number of critical applications that demand top performance. Fujikura has over 50 years of optical fibre experience, which has been passed down to the team of engineers in our service lab at our European HQ in Chessington, UK. We provide annual services and calibration of all of our equipment to identify any problems before they arise. If they do, our technical support team is always on hand to solve them.

SERVICING AND CALIBRATION

Using alignment tools that are specifically tailored to our equipment, our team of factory-trained engineers are experts at servicing and repairing all Fujikura devices.

Our warehouse is fully stocked with all maintenance parts. With regular servicing, your equipment can always operate at peak performance, without lengthy waiting times for specialist parts. We are also pleased to offer a hire machine to cover the duration of the repair, which is capped at a single low price.

• Standard repair labour included in service costs

• Unrivalled turn-around times

• Warranty period on all repairs

Service Repair Order Sheet

ANNUAL SERVICE

To have your equipment serviced by our team of factory-trained engineers, please send it to:

Service Department, Fujikura Europe, C51 Barwell Business Park, Leatherhead Road, Chessington, Surrey, KT9 2NY.

Please include all of your contact details and any specific requests with the equipment.
 

You can also email service@fujikura.co.uk or call +44 (0)208 240 2020 for more information or to discuss your specific requirements.

Every annual service from Fujikura includes:

• Optimisation of splicer performance

• Comprehensive list of tests and adjustments

• Estimate vs Actual splice loss correlation checks

• Electrode replacement*, calibration and stabilisation

• Calibration of all motors

• Firmware upgrades

• Electrical safety checks

• Comprehensive service report provided by engineer

• Certificate of Conformity

• Cleaning of equipment and carry case

SERVICE AGREEMENT

Many businesses take advantage of a service agreement to ensure their equipment is consistently performing well. A single annual payment helps with budgeting and  ensures there are never any unexpected charges for specialist replacement parts. With a Fujikura service agreement, you'll benefit from:

• Priority attention and immediate fix where possible

• You won't pay labour charges for annual services and repairs because they're already covered

• All your parts will be paid for (excluding consumables as part of repairs) 

Investing in an annual service package for your Fujikura equipment gives your teams the freedom to do more, reducing project delays and avoidable errors.

To take advantage of a Fujikura Service Agreement, please email service@fujikura.co.uk or phone +44 (0)0208 240 2020.